Published Date：Mar.2021
Industry：Chemical & Material
Pages：116 Table Number：134
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Summary As the world continues to deal with COVID-19, economies are moving into recession, under multiple adverse factors, the GDP of European and American countries in the second quarter suffered a historical contraction. At an annualized rate, the US GDP fell by 32.9% month on month, while the overall GDP of the euro zone fell by 12.1%. Moreover, the economic prospects of Europe and the United States in the third quarter under the epidemic situation are hardly optimistic. The resumption of work and production not only brought economic data back, but also triggered a rebound in the epidemic situation. At present, the United States is still the 'epicenter' of the global epidemic. The total number of confirmed cases has exceeded 4.8 million, and the epidemic situation in some European countries has also rebounded. Affected by this, more than 20 states in the United States have announced the suspension or withdrawal of part of the economic restart plan. Britain and Italy have also decided to extend the state of emergency. The rebound of the epidemic situation has posed considerable risks to the economic prospects of Europe and the United States. In the second quarter of this year, US GDP shrank by 9.5% on a month on month basis, or 32.9% at an annual rate, the largest decline since the 1940s. Data show that the sharp decline in personal consumption is the main drag on the U.S. GDP growth in the second quarter. Compared with the United States, Europe's economic contraction in the second quarter was smaller, but it was also the lowest on record, with Germany and France contracting more than 10%. According to the data released by the Federal Bureau of statistics, Germany's GDP fell by 10.1% in the second quarter after adjusting for prices, seasons and working days, the largest decline since the quarterly economic data were available in 1970. Thanks to the effective control and policy support of the new epidemic, China's economy rebounded sharply in the second quarter. The growth rate of manufacturing industry, which accounted for about 28% of GDP, rebounded sharply to 4.4% from the negative value in the first quarter. Chinese original equipment manufacturers (OEMs) and suppliers are ramping up production. And there are increased investments in digital footprints in manufacturing. OEMs in other parts of the world are offering incentives to drive sales. XYZResearch published a report for global Customer Service Software market in this environment. In terms of revenue, this research report indicated that the global Customer Service Software market was valued at USD XXX million in 2020, and it is expected to reach a value of USD XXX million by 2027, at a CAGR of XX % over the forecast period 2021-2027. Correspondingly, the forecast analysis of Customer Service Software industry comprises of China, USA, Japan, India, Korea and South America, with the production and revenue data in each of the sub-segments. The Freshdesk aims at producing XX K Units Customer Service Software in 2020, with XX % production to take place in global market, Salesforce accounts for a volume share of XX %. Regional Segmentation (Value; Revenue, USD Million, 2026-2027) of Customer Service Software Market by XYZResearch Include China EU USA Japan India Southeast Asia South America Competitive Analysis; Who are the Major Players in Customer Service Software Market? Freshdesk Salesforce Oracle Netsuite SAP Microsoft Spiraldesk Yekaliva Zendesk RingCentral LiveAgent HelpCrunch ServiceGuru HubSpot Dimelo DataKnowl Eudata Gladly NGDesk Kayako ... Major Type of Customer Service Software Covered in XYZResearch report: Web Self-Service Mobile self-service Intelligent virtual assistants Social media & community self-service Email management IVR & ITRand Others Application Segments Covered in XYZResearch Market Bankingfinancial Servicesand Insurance (BFSI) Manufacturing Retail & e-commerce Education Media & entertainment IT & telecommunication Healthcare & life sciences Transportation & logistics Utilities Government & public For any other requirements, please feel free to contact us and we will provide you customized report.
Table of Contents Global Customer Service Software Market Analysis 2021, With Top Companies, Production, Revenue, Consumption, Price and Growth Rate 1 Market Scope 1.1 Product Details and Introduction 1.1.1 Web Self-Service -Product Introduction and Major Manufacturers 1.1.2 Mobile self-service -Product Introduction and Major Manufacturers 1.1.3 Intelligent virtual assistants -Product Introduction and Major Manufacturers 1.1.4 Social media & community self-service -Product Introduction and Major Manufacturers 1.1.5 Email management -Product Introduction and Major Manufacturers 1.1.6 IVR & ITRand -Product Introduction and Major Manufacturers 1.1.7 Others -Product Introduction and Major Manufacturers 1.2 Market Snapshot 1.2.1 Major Companies Overview 1.2.2 Market Concentration 1.2.3 Six-Year Compound Annual Growth Rate (CAGR) 2 Global Customer Service Software Market Assessment, by Segmentation 2.1 Type Breakdown Estimates & Forecast, Sales Volume (2026-2027) 2.2 Type Breakdown Estimates & Forecast, Sales Value (2026-2027) 2.3 Application Breakdown Estimates & Forecast, by Application (2026-2027) 3 Regional Market Analysis 3.1 China Customer Service Software Market 3.1.1 Top Companies leading Customer Service Software Development in China (2016-2021) 3.1.2 Sales Value of Major Company in China Market (2016-2021) 3.1.3 China Customer Service Software Price (USD/Unit), by Type (2019-2020) 3.1.4 Sales in China Market, by Type (2026-2027) 3.2 EU Customer Service Software Market 3.2.1 Top Companies leading Customer Service Software Development in EU (2016-2021) 3.2.2 Sales Value of Major Company in EU Market (2016-2021) 3.2.3 EU Customer Service Software Price (USD/Unit), by Type (2019-2020) 3.2.4 Sales in EU Market, by Type (2026-2027) 3.3 USA Customer Service Software Market 3.3.1 Top Companies leading Customer Service Software Development in USA (2016-2021) 3.3.2 Sales Value of Major Company in USA Market (2016-2021) 3.3.3 USA Customer Service Software Price (USD/Unit), by Type (2019-2020) 3.3.4 Sales in USA Market, by Type (2026-2027) 3.4 Japan Customer Service Software Market 3.4.1 Top Companies leading Customer Service Software Development in Japan (2016-2021) 3.4.2 Sales Value of Major Company in Japan Market (2016-2021) 3.4.3 Japan Customer Service Software Price (USD/Unit), by Type (2019-2020) 3.4.4 Sales in Japan Market, by Type (2026-2027) 3.5 India Customer Service Software Market 3.5.1 Top Companies leading Customer Service Software Development in India (2016-2021) 3.5.2 Sales Value of Major Company in India Market (2016-2021) 3.5.3 India Customer Service Software Price (USD/Unit), by Type (2019-2020) 3.5.4 Sales in India Market, by Type (2026-2027) 3.6 Southeast Asia Customer Service Software Market 3.6.1 Top Companies leading Customer Service Software Development in Southeast Asia (2016-2021) 3.6.2 Sales Value of Major Company in Southeast Asia Market (2016-2021) 3.6.3 Southeast Asia Customer Service Software Price (USD/Unit), by Type (2019-2020) 3.6.4 Sales in Southeast Asia Market, by Type (2026-2027) 3.7 South America Customer Service Software Market 3.7.1 Top Companies leading Customer Service Software Development in South America (2016-2021) 3.7.2 Sales Value of Major Company in South America Market (2016-2021) 3.7.3 South America Customer Service Software Price (USD/Unit), by Type (2019-2020) 3.7.4 Sales in South America Market, by Type (2026-2027) 4 Value Chain (Impact of COVID-19) 4.1 Customer Service Software Value Chain Analysis 4.1.1 Upstream 4.1.2 Downstream 4.2 COVID-19 Impact on Customer Service Software Industry 4.2.1 Industrial Policy Issued Under the Epidemic Situation 4.3 Cost-Under the Epidemic Situation 4.3.1 Cost of Raw Material 4.4 Channel Analysis 4.4.1 Distribution Channel-Under the Epidemic Situation 4.4.2 Distributors 5 Regional Market Forecast (2021-2027) 5.1 Global Customer Service Software Sales and Growth Rate (2021-2027) 5.2 Global Customer Service Software Sales Value and Growth Rate (2021-2027) 6 Customer Service Software Competitive Analysis 6.1 Freshdesk 6.1.1 Freshdesk Company Profiles 6.1.2 Freshdesk Product Introduction 6.1.3 Freshdesk Customer Service Software Production, Revenue (2016-2021) 6.1.4 SWOT Analysis 6.2 Salesforce 6.2.1 Salesforce Company Profiles 6.2.2 Salesforce Product Introduction 6.2.3 Salesforce Customer Service Software Production, Revenue (2016-2021) 6.2.4 SWOT Analysis 6.3 Oracle 6.3.1 Oracle Company Profiles 6.3.2 Oracle Product Introduction 6.3.3 Oracle Customer Service Software Production, Revenue (2016-2021) 6.3.4 SWOT Analysis 6.4 Netsuite 6.4.1 Netsuite Company Profiles 6.4.2 Netsuite Product Introduction 6.4.3 Netsuite Customer Service Software Production, Revenue (2016-2021) 6.4.4 SWOT Analysis 6.5 SAP 6.5.1 SAP Company Profiles 6.5.2 SAP Product Introduction 6.5.3 SAP Customer Service Software Production, Revenue (2016-2021) 6.5.4 SWOT Analysis 6.6 Microsoft 6.6.1 Microsoft Company Profiles 6.6.2 Microsoft Product Introduction 6.6.3 Microsoft Customer Service Software Production, Revenue (2016-2021) 6.6.4 SWOT Analysis 6.7 Spiraldesk 6.7.1 Spiraldesk Company Profiles 6.7.2 Spiraldesk Product Introduction 6.7.3 Spiraldesk Customer Service Software Production, Revenue (2016-2021) 6.7.4 SWOT Analysis 6.8 Yekaliva 6.8.1 Yekaliva Company Profiles 6.8.2 Yekaliva Product Introduction 6.8.3 Yekaliva Customer Service Software Production, Revenue (2016-2021) 6.8.4 SWOT Analysis 6.9 Zendesk 6.9.1 Zendesk Company Profiles 6.9.2 Zendesk Product Introduction 6.9.3 Zendesk Customer Service Software Production, Revenue (2016-2021) 6.9.4 SWOT Analysis 6.10 RingCentral 6.10.1 RingCentral Company Profiles 6.10.2 RingCentral Product Introduction 6.10.3 RingCentral Customer Service Software Production, Revenue (2016-2021) 6.10.4 SWOT Analysis 6.11 LiveAgent 6.12 HelpCrunch 6.13 ServiceGuru 6.14 HubSpot 6.15 Dimelo 6.16 DataKnowl 6.17 Eudata 6.18 Gladly 6.19 NGDesk 6.20 Kayako 7 Conclusion
List of Tables and Figures Figure Product Introduction Table Production (K Units) and Revenue (Million USD) of Major Players (2016-2021) Figure Global Customer Service Software Production Market Share of Top 5 Players Table CAGR of Major Market (2021-2027) Table CAGR in Terms of Production of Each Type (2026-2027) Table CAGR in Terms of Production of Each Application (2026-2027) Table Global Customer Service Software Sales (K Unit) by Type (2026-2027) Figure Global Customer Service Software Sales (K Unit) and Growth Rate (2026-2027) Figure Global Customer Service Software Sales Market Share (%) by Type (2019 -2020) Table Global Customer Service Software Sales Value (Million USD) by Type (2026-2027) Figure Global Customer Service Software Sales Value (Million USD) and Growth Rate (2026-2027) Figure Global Customer Service Software Sales Value Market Share (%) by Type (2019-2020) Table Global Customer Service Software Sales (K Unit) by Application (2026-2027) Table China Customer Service Software Sales (K Unit) of Major Company (2016-2021) Table China Customer Service Software Sales Market Share of Major Company (2016-2021) Table China Customer Service Software Sales Value (Million USD) of Major Company (2016-2021) Figure China Customer Service Software Sales Value (Million USD) and Growth Rate (2016-2021) Table China Customer Service Software Sales Value Share of Major Company (2016-2021) Table China Customer Service Software Price (USD/Unit), by Type (2019-2020) Table China Customer Service Software Sales (Unit) by Type (2026-2027) Figure China Customer Service Software Sales (Unit) by Type (2026-2027) Table EU Customer Service Software Sales (K Unit) of Major Company (2016-2021) Table EU Customer Service Software Sales Market Share of Major Company (2016-2021) Table EU Customer Service Software Sales Value (Million USD) of Major Company (2016-2021) Figure EU Customer Service Software Sales Value (Million USD) and Growth Rate (2016-2021) Table EU Customer Service Software Sales Value Share of Major Company (2016-2021) Table EU Customer Service Software Price (USD/Unit), by Type (2019-2020) Table EU Customer Service Software Sales (Unit) by Type (2026-2027) Figure EU Customer Service Software Sales (Unit) by Type (2026-2027) Table USA Customer Service Software Sales (K Unit) of Major Company (2016-2021) Table USA Customer Service Software Sales Market Share of Major Company (2016-2021) Table USA Customer Service Software Sales Value (Million USD) of Major Company (2016-2021) Figure USA Customer Service Software Sales Value (Million USD) and Growth Rate (2016-2021) Table USA Customer Service Software Sales Value Share of Major Company (2016-2021) Table USA Customer Service Software Price (USD/Unit), by Type (2019-2020) Table USA Customer Service Software Sales (Unit) by Type (2026-2027) Figure USA Customer Service Software Sales (Unit) by Type (2026-2027) Table Japan Customer Service Software Sales (K Unit) of Major Company (2016-2021) Table Japan Customer Service Software Sales Market Share of Major Company (2016-2021) Table Japan Customer Service Software Sales Value (Million USD) of Major Company (2016-2021) Figure Japan Customer Service Software Sales Value (Million USD) and Growth Rate (2016-2021) Table Japan Customer Service Software Sales Value Share of Major Company (2016-2021) Table Japan Customer Service Software Price (USD/Unit), by Type (2019-2020) Table Japan Customer Service Software Sales (Unit) by Type (2026-2027) Figure Japan Customer Service Software Sales (Unit) by Type (2026-2027) Table India Customer Service Software Sales (K Unit) of Major Company (2016-2021) Table India Customer Service Software Sales Market Share of Major Company (2016-2021) Table India Customer Service Software Sales Value (Million USD) of Major Company (2016-2021) Figure India Customer Service Software Sales Value (Million USD) and Growth Rate (2016-2021) Table India Customer Service Software Sales Value Share of Major Company (2016-2021) Table India Customer Service Software Price (USD/Unit), by Type (2019-2020) Table India Customer Service Software Sales (Unit) by Type (2026-2027) Figure India Customer Service Software Sales (Unit) by Type (2026-2027) Table Southeast Asia Customer Service Software Sales (K Unit) of Major Company (2016-2021) Table Southeast Asia Customer Service Software Sales Market Share of Major Company (2016-2021) Table Southeast Asia Customer Service Software Sales Value (Million USD) of Major Company (2016-2021) Figure Southeast Asia Customer Service Software Sales Value (Million USD) and Growth Rate (2016-2021) Table Southeast Asia Customer Service Software Sales Value Share of Major Company (2016-2021) Table Southeast Asia Customer Service Software Price (USD/Unit), by Type (2019-2020) Table Southeast Asia Customer Service Software Sales (Unit) by Type (2026-2027) Figure Southeast Asia Customer Service Software Sales (Unit) by Type (2026-2027) Table South America Customer Service Software Sales (K Unit) of Major Company (2016-2021) Table South America Customer Service Software Sales Market Share of Major Company (2016-2021) Table South America Customer Service Software Sales Value (Million USD) of Major Company (2016-2021) Figure South America Customer Service Software Sales Value (Million USD) and Growth Rate (2016-2021) Table South America Customer Service Software Sales Value Share of Major Company (2016-2021) Table South America Customer Service Software Price (USD/Unit), by Type (2019-2020) Table South America Customer Service Software Sales (Unit) by Type (2026-2027) Figure South America Customer Service Software Sales (Unit) by Type (2026-2027) Figure Value Chain Structure of Customer Service Software Table Value Chain Table Key Suppliers of Raw Material/Components Table Key Downstream Customer in Each Application Field Table Industry News List of Customer Service Software Figure Cost Structure of Customer Service Software in 2020 Table Distributors/Traders List Table Regional Market Sales (K Unit) (2021-2027) Table Regional Market Sales Share (2021-2027) Figure Global Customer Service Software Sales (Unit), Growth Rate & Market Share (2021-2027) Table Regional Market Sales Value (Million USD) (2021-2027) Table Regional Market Sales Value Share (2021-2027) Figure Global Customer Service Software Sales Value (Million USD), Growth Rate & Market Share (2021-2027) Table Freshdesk Profiles Table Freshdesk Customer Service Software Product Introduction Table Freshdesk Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure Freshdesk SWOT Analysis Table Salesforce Profiles Table Salesforce Customer Service Software Product Introduction Table Salesforce Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure Salesforce SWOT Analysis Table Oracle Profiles Table Oracle Customer Service Software Product Introduction Table Oracle Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure Oracle SWOT Analysis Table Netsuite Profiles Table Netsuite Customer Service Software Product Introduction Table Netsuite Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure Netsuite SWOT Analysis Table SAP Profiles Table SAP Customer Service Software Product Introduction Table SAP Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure SAP SWOT Analysis Table Microsoft Profiles Table Microsoft Customer Service Software Product Introduction Table Microsoft Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure Microsoft SWOT Analysis Table Spiraldesk Profiles Table Spiraldesk Customer Service Software Product Introduction Table Spiraldesk Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure Spiraldesk SWOT Analysis Table Yekaliva Profiles Table Yekaliva Customer Service Software Product Introduction Table Yekaliva Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure Yekaliva SWOT Analysis Table Zendesk Profiles Table Zendesk Customer Service Software Product Introduction Table Zendesk Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure Zendesk SWOT Analysis Table RingCentral Profiles Table RingCentral Customer Service Software Product Introduction Table RingCentral Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure RingCentral SWOT Analysis Table LiveAgent Profiles Table LiveAgent Customer Service Software Product Introduction Table LiveAgent Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure LiveAgent SWOT Analysis Table HelpCrunch Profiles Table HelpCrunch Customer Service Software Product Introduction Table HelpCrunch Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure HelpCrunch SWOT Analysis Table ServiceGuru Profiles Table ServiceGuru Customer Service Software Product Introduction Table ServiceGuru Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure ServiceGuru SWOT Analysis Table HubSpot Profiles Table HubSpot Customer Service Software Product Introduction Table HubSpot Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure HubSpot SWOT Analysis Table Dimelo Profiles Table Dimelo Customer Service Software Product Introduction Table Dimelo Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure Dimelo SWOT Analysis Table DataKnowl Profiles Table DataKnowl Customer Service Software Product Introduction Table DataKnowl Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure DataKnowl SWOT Analysis Table Eudata Profiles Table Eudata Customer Service Software Product Introduction Table Eudata Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure Eudata SWOT Analysis Table Gladly Profiles Table Gladly Customer Service Software Product Introduction Table Gladly Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure Gladly SWOT Analysis Table NGDesk Profiles Table NGDesk Customer Service Software Product Introduction Table NGDesk Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021) Figure NGDesk SWOT Analysis Table Kayako Profiles Table Kayako Customer Service Software Product Introduction Table Kayako Customer Service Software Sales (Unit), Sales Value (Million USD), Price (USD/Unit) and Gross Profit (2016-2021)
